Welcome to the Racquet Shop FAQ page! We’re here to help you with any questions about our products, shipping, payments, and more. As tennis enthusiasts ourselves, we’ve designed this guide to ensure your experience is seamless from click to court. If you don’t find the answer you’re looking for, feel free to reach out to our friendly team.
Product Information
What types of tennis products do you offer?
We provide a wide range of premium tennis gear to enhance your game, including accessories, ball machines, balls, court equipment, grips, racquets, and strings. Our products are selected for durability and performance, catering to players of all levels.
How do I choose the right racquet for my playing style?
We recommend considering factors like weight, balance, and string pattern. For personalised advice, email us at [email protected] with details about your skill level and preferences—we’d love to help you find the perfect fit!
Do you sell equipment for beginners or advanced players?
Yes! Our collections are designed for everyone from newcomers to seasoned pros. We offer entry-level gear for those starting out and high-performance items for competitive players.
Shipping and Delivery
Where do you ship to?
We deliver globally to most countries, but we currently cannot ship to select remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location.
What are your shipping options and costs?
We offer two reliable methods:
- Standard Shipping: Costs £12.95 and uses DHL or FedEx for delivery within 10-15 days after dispatch. Ideal for urgent orders.
- Free Shipping: Available on orders over £50, using EMS for delivery within 15-25 days after dispatch. Perfect for budget-conscious players or larger orders.
How can I track my order?
Once your order ships, we’ll send a confirmation email with a tracking number. Use it to follow your package’s journey right to your door.
What if I’m not home when my order arrives?
Our carriers (DHL, FedEx, or EMS) will typically leave a notice with instructions for pickup or rescheduling. Ensure you provide an accurate address to avoid delays.
Payments and Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information secure?
Absolutely! We use encrypted payment processing to protect your data. Your security is our priority.
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster shopping in the future.
What should I do if my payment fails?
First, check that your card details are correct and that your bank authorises international transactions. If issues persist, contact your bank or try an alternative payment method like PayPal. For further help, email us at [email protected].
Returns and Refunds
What is your return policy?
We accept returns within 15 days of receiving your item. Products must be unused and in original packaging. To initiate a return, email us at [email protected] with your order details.
Are there any items that cannot be returned?
Yes, for hygiene reasons, we cannot accept returns on grips and certain accessories unless they are defective. Please refer to our full policy on the product pages for details.
How long do refunds take?
Once we receive and inspect the returned item, refunds are processed within 5-7 business days. The time to appear in your account depends on your bank or payment provider.
What if I receive a damaged or incorrect item?
We’re sorry for any inconvenience! Contact us immediately at [email protected] with photos and your order number, and we’ll resolve it promptly.
General Questions
How can I contact customer service?
You can reach us at [email protected]. We aim to respond within 24 hours and are happy to assist with any queries.
Do you offer discounts or promotions?
Yes! We occasionally run promotions and offer free shipping on orders over £50. Follow us on social media or sign up for our newsletter to stay updated.
What makes Racquet Shop different from other tennis retailers?
As tennis lovers, we focus on delivering premium equipment with player-friendly shipping and support. Based in Sunderland, UK, we combine global reach with a personal touch to ensure you get the best gear for your game.
Still have questions? We’re here to help! Email us at [email protected] and we’ll get back to you as soon as possible.
Ready to upgrade your game? Explore our collections today and experience the Racquet Shop difference!