Privacy Policy

At Racquet Shop, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website at racquetshopuk.com or make a purchase from us. By using our site, you agree to the practices described in this policy.

1. Information We Collect

We collect information to provide you with a seamless shopping experience and to improve our services. This includes:

• Personal Information: When you make a purchase or create an account, we collect details such as your name, email address, shipping address, and payment information (e.g., credit/debit card details or PayPal account information).
• Transaction Data: We record details of your purchases, including products bought, order history, and payment method.
• Technical Data: We automatically collect information like your IP address, browser type, device information, and pages visited on our site through cookies and similar technologies.
• Communication Data: If you contact our customer service team at [email protected], we may keep a record of your queries and responses.

2. How We Use Your Information

We use your data solely to enhance your experience as a tennis enthusiast and to operate our business efficiently. This includes:

• Processing your orders and payments securely, using encrypted methods to protect your financial details.
• Providing customer support, such as resolving payment issues or answering questions about products.
• Improving our website and services based on how you interact with our site, ensuring a smooth, hassle-free shopping journey.
• Sending order confirmations, shipping updates, and occasional promotional offers (only if you have opted in).
• Complying with legal obligations and preventing fraud.

3. Sharing and Disclosure of Data

We value your trust and do not sell your personal data to third parties. However, we may share information in the following circumstances:

• Service Providers: We work with trusted partners, such as payment processors (e.g., PayPal) and shipping companies, to fulfill your orders. These parties are contractually obligated to protect your data.
• Legal Requirements: We may disclose information if required by law, such as to comply with a court order or protect our rights and safety.
• Business Transfers: In the event of a merger or sale of Racquet Shop, customer data may be transferred to the new owners, who will continue to uphold this policy.

4. Data Storage and Security

Your security is our priority. We implement industry-standard measures to safeguard your information:

• Storage: Data is stored on secure servers located in the UK and other regions that comply with data protection laws. We retain personal information only as long as necessary for the purposes outlined in this policy.
• Encryption: We use advanced encryption technologies (such as SSL) to protect your payment details and personal data during transmission and storage.
• Access Controls: Only authorised personnel have access to your data, and we regularly review our security practices to prevent unauthorised access.

5. Your Rights

As a user, you have rights regarding your personal data, including:

• Access and Correction: You can request a copy of the data we hold about you and ask us to update or correct it.
• Deletion: You may request that we delete your personal information, subject to legal obligations.
• Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us.
• Objection: You have the right to object to certain uses of your data, such as for direct marketing.

To exercise these rights, please contact us at [email protected]. We will respond promptly, in line with applicable laws like the GDPR.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• What Are Cookies? Cookies are small files stored on your device that help us remember your preferences, analyse site traffic, and personalise content.
• How We Use Them: Cookies enable features like guest checkout, account login, and shopping cart functionality. They also help us understand how players interact with our site, so we can improve our offerings.
• Managing Cookies: You can control cookie settings through your browser preferences. Note that disabling cookies may affect certain site features, such as the checkout process.

7. International Data Transfers

As we serve tennis players globally (excluding select remote areas and parts of Asia), your data may be processed outside your country of residence. We ensure that such transfers comply with data protection laws and that your information remains protected through appropriate safeguards.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on our website, with the effective date clearly indicated.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to our friendly team of tennis enthusiasts. We’re here to help ensure your experience with Racquet Shop is as smooth as your backhand!