Shipping Information

Order Processing Time: 1-2 business days

Shipping Methods & Delivery Times

  • Standard Shipping – £12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
  • Free Shipping – Orders over £50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch

Please note: We ship worldwide except to Asia and certain remote regions. Delivery times may vary depending on destination and customs processing.

Returns & Exchanges Policy

Quick Summary: You have 15 days from the delivery date to return items for a refund or exchange.

Step-by-Step Returns Process

Step 1: Check Eligibility

  • Item must be in original condition (unused, with tags attached)
  • Within 15 days of delivery
  • Original packaging and receipt included

Step 2: Initiate Your Return

Contact our customer service team within the 15-day window to request return authorization.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Email to: [email protected]

Body:
Dear Racquet Shop Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your order number] Product(s) to Return: [Product name(s) and quantity] Reason for Return: [Please specify – wrong size, defective, changed mind, etc.] Preferred Resolution: [Refund / Exchange for (specific product)] Contact Phone Number: [Your phone number]
Please provide return instructions at your earliest convenience.

Thank you,
[Your Name]

Step 3: Package and Ship

Once approved, you’ll receive:

  • Return authorization number
  • Shipping instructions and return address
  • Special packaging requirements (if applicable)

Please pack items securely in their original packaging whenever possible.

Step 4: Refund or Exchange Processing

  • Refunds: Processed within 3-5 business days of receipt
  • Exchanges: Shipped within 1-2 business days after processing

Refund Information

Refund Method & Timing

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: 2-5 business days to reflect in your account

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Shipping

For exchanges, we’ll ship your new item using the same shipping method as your original order. Expedited shipping upgrades are available at additional cost.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged unless defective:

  • Balls (opened packages)
  • Grips (once removed from packaging)
  • Strings (custom stringing services)
  • Personalized or custom-made equipment
  • Items showing signs of use or wear

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected]. We’ll arrange for a replacement or refund and cover all return shipping costs.

Need Help?

Our team of tennis enthusiasts is here to assist you with any shipping, returns, or exchanges.

Email: [email protected]

Address: Racquet Shop, 33 Tatham St, Sunderland, GB SR7H 4NX

We aim to respond to all inquiries within 24 hours during business days.